1. Home page:
Top menu: The page should have a sticky top navigation with four buttons: Solutions, Business Intelligence, News, About us. It should also have a “log in” button, although this will not be active in the beginning. “Solutions” and “About us” should be drop-down menus.
Client logos: We want to promote our clients on the front page
Benefits: We would like 4 graphic icons stating benefits of our solutions
How we differ: We would like to show 3 facts of why we are different than our competitors
Speedperform facts: 4 core facts about our company to gain credibility (such as number of interactions we serve, number of continents we serve clients in etc.). Can be shown graphically, perhaps animated.
Footer: we would like an informative footer with the sitemap. It should also include information about where to follow us (LinkedIn, newsletter, Youtube) and show “© 2017 Speedperform” in the bottom.
2. Solution overview page:
The “Solutions” drop-down menu should include an overview page and one page for each of our solutions: SP Self-service, SP Retail and SP Agents.
This page should therefore be an overview of features and benefits of all three solutions, before explaining them in more detail.
3. Solution detail page:
The three pages explaining our solutions in detail should have the same visual outlook.
They should have a top banner with an emotional statement and a short text section below, explaining the solution.
We then want to present the benefits/ROI of each solution graphically. 4-5 graphic icons of the benefits supporting the solution should therefore be shown below the text section.
We will be working with the following benefits/ROI:
1. Average Handling Time
2. First Call Resolution
3. Call escalation
4. No Fault Found
5. Traffic boost
6. Lead generation
7. Conversion rates
8. Customer satisfaction.
Below the icons we would like a more detailed review of each benefit: graphics, text and a graph for each benefit.
At a later time, we also want to include client case overviews on these pages to show real examples of how our solutions have benefitted our clients.
4. News page:
We would like this page to show our latest news in a modern and exciting way. Each news should include:
- Graphic & logo
- Content – short to medium text or video
5. About page:
The drop-down menu should include “About”, “Clients”, “Our team” and “Contact”, but the page should have a scroll down design.
About: Should include a short “about us” text, illustration, facts and icon graphics
Clients: This section should have a world map featuring logos of our clients
Our team: We would like to merge our existing two pages (management team & executive team) into one section featuring the 6 profiles. Later, we would like to present the team with additional information in a pop-up menu when clicking on the picture of each profile (similar presentation as to Client Cases).
Contact: This section should include contact information of our head office and 3 additional addresses. The section should divide inquiries into 3 categories: a general contact, HR contact and a support contact.